Refund policy

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Refund & Guarantee Policy

At Athrx, we stand behind every product we ship. If the K-PRO doesn't work for you — for any reason — we want to make it right.

30-Day Money-Back Guarantee

Try the K-PRO for a full 30 days. If you don't feel a meaningful difference in your knee pain, stiffness, or mobility — contact us and we'll refund you in full. No hoops to jump through. No forms to fill out. And you keep the device.

We make this offer because we believe in what we sell. The people who use it consistently get results. The rare cases who don't — we don't think they should pay for it.

How to Request a Refund

Email us at support@athrx.store with your order number and we'll process your refund within 2 business days. That's it.

Damaged or Wrong Item

If your order arrives damaged or incorrect, email us within 7 days of delivery. We'll send a replacement immediately at no cost to you.

Our Promise

We started Athrx because we were tired of seeing people manage their pain instead of addressing it. Every product we sell has to actually work — or we don't sell it. That's the only standard we hold ourselves to.

You'll hear from a real person when you reach out. Fast.

Athrx — Built for people who've tried everything else.